Customer Relationship Management (CRM)

SugarCRM is the premier commercial customer relationship management application , breaking the rules set by conventional CRM solutions. The limitations of traditional CRM software can be summarized by the lack of flexibility, high costs, and closed-source structure which is embedded into the traditional product offerings. This has led to a failure rate of over 70% with traditional CRM implementations.

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Our web based CRM custom developed applications will enhance your companies performance and generate more profits than ever.

This web-enabled database application allows your business to:

• Maintain a record of the all your clients
• Assign a status to each client and a follow-up query
• Assign a team or sales person to each lead
• Keep track of sales performance by sales person, group, team or as a whole
• Receive performance reports
• Keep track of marketing output and lead/client generation
• Analyze results by marketing campaign strategy or approach
• Automatically generate documents
• E-mail to clients through a Microsoft Outlook Plug-in
• Create opportunities in order to enhance closing of sales

Would you like a demo at your office?

let us visit you and show you the great attributes of this amazing software and how it can be applied to your business.

Click ont he following link for a quick demo drive:

http://demo.sugarondemand.com/sugarcrm

The ID is: will
The password is: will

Why SugarCRM?

Sugar provides your company with enhanced capabilities for managing customer interactions. Targeted for organizations desiring advanced CRM functionality, Sugar also gives you the peace of mind of knowing that your mission critical CRM business application is backed by the full resources of Horizon.

Sugar CRM offers these value added CRM enhancements:

Administration

A multi-level organization faces significant user management and data accessibility challenges. SugarCRM data visibility rules ensure users see only the information relevant to them. In addition, administrators can assign user roles which govern visibility in the system.

Accessibility

SugarCRM's wireless access provides real-time visibility to critical information using any wireless device capable of running a web browser. Wireless users can quickly find and modify contacts, leads, accounts, opportunities and case records using Sugar.

Many of your important customer communications take place via email exchanges. With SugarCRM's Microsoft Outlook Email Plug-in you can store copies of emails with your contacts, leads, opportunities, cases, and accounts. And if you receive an email from someone not currently in Sugar you can easily create new entries based on that email.

SugarCRM allows you to obtain free/busy status - including meeting information - of anyone in within or outside of your company, such as employees, partners, customers and distributors. SugarCRM's centralized free/busy server integrates with client calendar applications within  Outlook, bypassing a centralized mail system.

Advanced Functionality:

Sales Cycle

SugarCRM provides a forecasting module supporting rollups and management overrides - everything your sales organization requires such as viewing opportunities' total values and weighted values, giving efficient communication of your team's performance objectives.

SugarCRM shows the prospective opportunities related to accounts, contacts and the converted leads. Opportunity values influence dashboard and forecasting reports.

SugarCRM includes customizable data output reports. This allows companies the ability to design non-standard sales centric reports, save as templates, and rerun automatically.

Advanced Functionality:

Marketing Activities

SugarCRM contains a marketing list designer tool allowing companies to design non-standard marketing reports, save as templates, and associate it to a marketing campaign. The advanced list designer is equally suited for individual sales representatives and marketing managers. Sugar list management tools allow you to import and manipulate lists for every marketing campaign.

The Sugar report module gives marketers the ability to create reports and to use those reports in the marketing context, such as in the creation of campaign prospect lists.

Ongoing Advantages

We recognize the importance of a CRM implementation in your business and are dedicated to making your rollout a complete success. Accordingly, included with Sugar are patch updates and direct access to the Horizon marketing Solutions support staff for fast problem resolution during your enrolment term.

SugarCRM also provides feature upgrades free of charge in order to ensure your organization remains current. Additionally, extensions like the Microsoft Outlook Email Archive are included with SugarCRM.

Take advantage of unmatched deployment flexibility: on-premise, hosted, or a pre-configured appliance. Each option allows full customizability and you can migrate seamlessly between deployment options as your business grows.

SugarCRM Reinforcement

SugarCRM allows your implementation team to tap into expert assistance available. The basic level of support is included with your Sugar licenses. For an additional fee, get quick, best-practice and time-saving responses from the Horizon team of engineers.

Our development group is available for advanced customizations, account management, training and implementation with SugarCRM for additional fees. This reduces your internal IT workload, benefit from implementation best practices, and obtain excellent results.